Hero Household Legal Policy

Effective Date:

1. Introduction

This Legal Policy outlines the key legal principles governing the use of the Hero Household website, online shop, and the purchase of our products. By accessing our website or making a purchase, you agree to comply with the terms described here.

Hero Household is a brand operated by Eximex UK Ltd. All transactions, product sales, and related legal responsibilities are managed by Eximex UK Ltd.

2. Company Information

Company Name: Eximex UK Ltd
Registered Address: The Quadrant, 99 Parkway Avenue, Sheffield S9 4WG
Company Registration Number: 07173232
VAT Number: 993 0075 10
Contact Email: support@herohousehold.com
Contact Phone: 0114 213 4405

3. Terms of Use

By using our website and online shop, you agree to: • Use the platform lawfully and in compliance with all applicable regulations.
• Not engage in fraudulent, misleading, or harmful activities.
• Not copy, reproduce, or distribute any content from our website without permission.
• Be responsible for maintaining the confidentiality of your account credentials.

4. Purchase Terms & Conditions

• All products remain the property of Eximex UK Ltd until full payment is received.
• Prices displayed may include or exclude VAT, as shown at checkout.
• Orders are processed according to our Returns Policy and Shipping Policy.
• We reserve the right to refuse service or cancel orders at our discretion.

5. Liability & Warranties

• We make reasonable efforts to ensure product accuracy and quality but cannot guarantee suitability for every specific use.
• Eximex UK Ltd is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
• Warranties are provided as required under UK consumer law and do not affect your statutory rights.

6. Data Protection & Privacy

• We process personal data in compliance with GDPR and UK data protection laws.
• Please refer to our Privacy Policy for full details on how we collect, store, and manage personal information.
• By using our services, you consent to the data handling practices described in the Privacy Policy.

7. Intellectual Property

All trademarks, logos, images, and written content on our website belong to Eximex UK Ltd and may not be reused, reproduced, or distributed without prior written consent.

8. Governing Law & Jurisdiction

This Legal Policy and all related transactions are governed by the laws of the United Kingdom.
Any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.

9. Amendments & Updates

We may update this Legal Policy from time to time to reflect legal, regulatory, or operational changes. Updates take effect immediately once posted on this page.

10. Legal Compliance Notice

This document summarises key legal terms. Full legal obligations remain subject to UK consumer protection laws, e-commerce regulations, and fair trading standards.